Please find below some protocols we would recommend in the interest of social distancing and the prevention of COVID-19 regarding your appointment.
Due to the extensive personal protective equipment (PPE), your dentist will be wearing, the communication between yourself and the dental staff will be very difficult, so please raise any queries you may have before your appointment on the number 01494 727013 and a clinician will call you back to discuss your concerns.
Please do not arrive early for your appointment – if you arrive early, please wait outside and enter the building at the time of your appointment.
We cannot accept cancellation at short notice; given each appointment will be for an extended time. Cancellations will only be accepted in the event of a COVID symptoms
Please bring with you a list of your current medication, and your own pen along to the appointment
Please arrange your parking as the appointment may take longer than normal.
Please wear a mask into the surgery, which we will ask you to remove it once you’re seated in the surgery.
We ask all patients to brush their teeth before attending
The waiting room and toilet will be closed to all patients to avoid unnecessary contamination
Please sanitise your hands using the unit at the bottom of the stairs upon arrival
Please do not bring any other individual to the appointment unless the patient in a minor, carer, or translator.
You will be directed straight into a surgery upon your arrival, so it’s very important you arrive on time.
Your appointment will be for the treatment that was discussed by the dentist and not for any other problem. If you require an extended treatment plan, we will contact you once we are able to offer a normal service.
After your appointment, please sanitise your hands again before you leave
We would advise showering as soon as you return home
If you have any queries, please do not hesitate to contact us.
Hill Avenue Dental Practice